Optus CEO Kelly Bayer Rosmarin says the company is still working to find the cause of a network outage affecting millions of customers as well as vital services across the country.
“And we’re pursuing every avenue to get everybody back online as soon as possible.” Ms Rosmarin said mobile phones are unable to make and receive calls and mobile internet services are also down.
Triple-0 calls will not work from an Optus landline. “We’re really, really apologetic,” she said. “I’m sorry that our connection has gone down today.
“The teams are working with a huge effort to try and restore services as a priority and we’ll keep working on that until everybody’s back in action.” They are encouraging people to use a mobile line to call emergency services.
She said they do not believe it is the result of a hack at this stage. “I mean, it’s highly unlikely, our systems are actually very stable,” she said. “We provide great coverage to our customers.
This is a rare occurrence, and when I have more information about the root cause I will be the first to let all our customers know.” Communications Minister Michelle Rowland said the government is seeking further information from Optus about the outage, and when the company expects services to be restored.
“We urge Optus to utilize other mechanisms, including broadcasting, radio, and television to get these messages out,” she told ABC Radio National. “Because I’m out in Quakers Hill this morning and people are asking me questions.
