Bank of America is experiencing a nationwide outage that is impacting tens of thousands users.
DownDetector, a site that monitors online issues, shows problems struck around 1pm ET, as users reported online and mobile banking and ATM services are down.
Some Bank of American customers have also reported their accounts are showing an empty balance. As of 1:20pm ET, roughly 20,000 Bank of America had reported outages to DownDetector.
‘There’s some kind of glitch on the Bank of America website that shows $0 in all accounts and honestly I think they owe everybody some cash for pain and suffering because that was extremely stressful for a second there,’ one user posted on X, formerly Twitter.
According to DownDetector, the outage is widespread across the US, affecting the following major cities: New York, Chicago, Houston, Dallas, Phoenix, Los Angeles, San Francisco and Seattle.
Approximately 50 percent of issue reports cited problems with online banking, 41 percent cited mobile banking and just one percent of users reported issues with ATMs.
Bank of America has not yet stated what caused the outage, when services will be restored or whether this incident put users’ money at risk.
It is the second-largest bank in the US with at least 69 million consumers and small businesses as customers.
