American satisfaction with federal government hits lowest point ever recorded by survey  The one area where Americans share a truly bipartisan opinion is how they view their government, which is to say, not very favorably. According to MarketWatch, Americans’ dissatisfaction — hatred, even — of the federal government is the highest it has ever been, as measured by the American Customer Satisfaction Index, or ACSI. According to the organization’s most recent 2014 report, citizen satisfaction with government has declined for the second straight year. “Americans are less satisfied with services of the U.S. federal government for a second consecutive year, as citizen satisfaction recedes 2.6% to an ACSI score of 64.4 (scale of 0 to 100). Satisfaction with federal services overall now dips below the score of 65.4 in 2010 when this measure showed similar erosion,” the report states. The average across all industries is 75 out of 100, MarketWatch noted. The current ACSI score for the federal government is the lowest across 40 different industries, including cable companies, airlines and others that generally receive a fair amount of criticism, either for poor service, high prices or other issues. “Overall, the services of the federal government continue to deliver a level of customer satisfaction below the private sector,” the report — in which ACSI interviewed 1,772 randomly selected people — concluded. ¬†Asked specifically what they did not like about the government, some respondents named issues with staffers and customer service in general. As MW noted, Americans were more ticked off with the government’s customer service — or lack thereof, specifically regarding qualities like courtesy, helpfulness and professionalism — than in 2013, the previous year’s report. Customer service rankings for government fell off by 6 percent, from a score of 80 a year ago to 75 in the most current reporting period. “While this sounds bad, ACSI Director David VanAmburg says that some of it has to do to with the fact that some agencies have fewer staff members now than in the past, which makes consumers more frustrated when trying to get something accomplished in a timely manner,” MW reported. In addition, more Americans said the services provided by Uncle Sam (and your tax dollars) aren’t the easiest to navigate or be delivered in a timely manner. And last year, Americans gave these areas lower marks than in past years (scores plummeted from 70 to 68). MORE