The New York City Subway system is planning on doing away with its recorded announcements addressing “ladies and gentlemen” in favor of messages that are gender-neutral. Instead, Metropolitan Transportation Authority (MTA) will use phrases like “riders” and “everyone”. The transportation system will also get rid of pre-recorded messages to announce delays, favoring real-time explanations for passengers instead. “We’re fundamentally changing the way we talk with riders to give them better and
clearer information,” an MTA spokesperson told CBS News. Conductors will also now begin to greet passengers on certain holidays, and already have begun doing so on Tuesday, which was New York’s election day. They’ll also tell people to thank a veteran on Veterans Day, for example. The changes are a part of a 9-page memo that outlines ways to fundamentally change the way that the MTA interacts with its rider base. READ MORE
